The Novel The Orphan - 1440 Words

On an early morning the day is cold but with the sun rising the with the heat that feels nice on the naked skin. An orphan wakes up in his bed that is made out of of straw and when he sits up he has straw on his body making him itchy all over but he brushes it off. He gets off his bed and goes outside to feel the warmth of the sun on his skin and the cold ground on his bare feet. Now he is ready to start the day and steal to survive in the world. The orphan sets out to get breakfast first so he decides to go and steal some eggs from a farmer that is located at the corner of town where the ground there is perfect for raising and growing food to eat,so he sets off. On his journey he decides to take some detours before getting to his†¦show more content†¦As he made his way he say a crowd of people on the Main Street to the town. He didn t know what was going on but whatever was going on his destination was through that crowd so he had to get through. As he was attempting t o get through the crowd he say some opportunities to pickpocket people so he did without getting caught. After a few pushing,shoving,and stealing he was able to get through the other side to find that there is an it gap in the middle of everyone. The kid still doesn t see what all the commotion is so he goes to a group and eavesdrops on their conversation and he heard them saying. â€Å"Did you what s going on?†asked a man that was short one in the group. â€Å"I heard that the king is making a public announcement at the Court of Wisdom.†,said a man with blonde hair with a buck tooth. â€Å"Really,what is he going to announce Jerry?†asked a man with a scar on his face. â€Å"How am I supposed to know I just heard what’s happening I don’t know all the details.†said Jerry,†If you want to know the details then your going to attend and hear for yourself. If you had the money.† â€Å"Hey I m just asking.†,then the three stopped talking. â€Å"Hey Tison!†,the orphan turned to find his â€Å"friend†calling his name while struggling to get past two men blocking his way. â€Å"Jacob,what are doing here and how did you findShow MoreRelatedAnalysis Of The Novel City Of Orphans 1187 Words   |  5 PagesTenement life was tough in New York City at the turn of the nineteenth century, as portrayed in the historical novel, City of Orphans. This portrayal depicted an immigrant family that was living hand to mouth in a tenement. This depiction is very accurate to the harsh reality that many families had to come to face. It was tough from the conditions, lifestyles, and space. Maks family was barely living off their earnings and was susceptible to disease and fraud. The immigrants were easy targets forRead MoreOrphan Train : A Historical Fiction Novel Written By Christina Baker Kline1120 Words   |  5 Pages Orphan Train, a historical fiction novel written by Christina Baker Kline, focuses on the lives of two very different people that have very similar backgrounds. Along with writing and editing many novels, Kline has taught multiple literature-based classes, such as poetry and non-fiction writing. Out of all of her fiction pieces, Orphan Train is the first of which that is based off of historic events and the real stories her mother-in-laws’ father told. Kline is ver y active in organizations thatRead MoreThe Upbringing Of Orphans By Charles Dickens And Jane Eyre1714 Words   |  7 PagesShane Irani ENG 101 04/09/15 The upbringing of Orphans in a time of social injustice. The 19th century Victorian era contrasted of different social classes; the wealthy, the working and the poor classes, which led to the forms of social order in society. It also encompassed some of the most famous literary works that till today impact the lives of many, and leads readers to wonder about the injustices of the conditions of the orphans. The novels Oliver Twist by Charles Dickens 1838 and Jane EyreRead More Orphans in Jane Eyre Essay1505 Words   |  7 PagesOrphans in Jane Eyre Jane, one of the orphans in the novel Jane Eyre, is portrayed as the victim of charity.  She is also seen in others eyes as something less or lower than themselves. Orphans are seen by wealthy people as children who are in need of their charity, and also who lack in morals, ambition, and culture. Jane tells about how she has no family; her mother and her father had the typhus fever, and both died within a month of each other (58; ch. 3). As if this is not bad enough,Read MoreSummary Of Molly Ayer 1010 Words   |  5 Pagescommunity service project. Molly soon learns how closely related her and Vivian’s lives are related. Vivian and her family came from Ireland to New York in 1926 in hopes for a better future, but after a fire kills Vivian’s family she is put on an Orphan Train to Minnesota in order to find a new family. The train has 19 other children hoping for brighter futures, including a boy named Dutchy who Vivian strikes up a friendship with. Vivian is soon ad opted by the Byrnes who call her Dorothy. Once theRead MoreCharles Dickens Oliver Twist1150 Words   |  5 Pagesgreatest novel written in 1838, portrays the despotic social scenario of England at that time. The novel’s substitle is The Parish Boy’s Progress, which is a satirical depiction of an orphan boy, Oliver, who suffers from the miserable behavior of the authorities charged to care for orphan children. Oliver eventually becomes involved with a gang of criminals (Frank 19). It shows how a young mind gets manipulated by evil just because he suffers from the cruelty of the government. The novel is part ofRead MoreCharlotte Bronte: The Social Critic1732 Words   |  7 Pagessociety, as its publication ended the silence on social justice and set off an ‘eruption’, leading to sweeping reforms. The novel revolves around the moral and spiritual journey of Jane Eyre, an orphan who values freedom and struggles to break free of Victorian-era standards. Bront à « satirizes these standards through her portrayal of the lower classes, mental illness, and orphans. Jane is critical of Victorian England society’s devaluation of people due to their social standing. After being refusedRead MoreEssay on Great Expectations: A Character-Driven Novel1334 Words   |  6 PagesExpectations: A Character-Driven Novel The novel, Great Expectations, by Charles Dickens is heavily a character-driven novel due to the fact that the sequence of events in the novel are causes and effects of the actions of the characters as well as the interactions between them. The novel mainly depicts the growth and development of an orphan named Pip, who is greatly influenced by the other characters and became a gentleman and a bachelor in the end of the novel through his encounters with the otherRead MoreEmily Bronte s Wuthering Heights Essay1220 Words   |  5 PagesComing from a very talented and literate family background, the Brontà « sisters have both written novels centered on orphans’ pursuits of love that may have challenged civilized society. Emily Jane Brontà « and Charlotte Brontà « are among the six children born to Reverend Patrick Brontà « and Maria Branwell Brontà « (â€Å"Emily Brontà «Ã¢â‚¬ ). The loss of their mother and two eldest sisters resulted in different responses between Charl otte and Emily, while Emily became shyer, Charlotte developed a dominant attitudeRead MoreEssay on Jane Eyre: An Orphan’s Success Story1750 Words   |  7 Pagesthe orphan can be read as an unfamiliar and strange figure outside the dominant narrative of domesticity (Peters 18). They were often portrayed as poor children without a means of creating a successful life for themselves. Charlotte Bronte’s Jane Eyre, however, is a portrayal of a female orphan who triumphs over almost every environment she enters. Therefore, Jane’s ability to overcome the hardships that she encounters is a fictional success story. By discussing Jane’s early life as an orphan at Gateshead

Organisational Performance and Customer Satisfaction Equation. Free Essays

As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown, I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality – Organisational Actual Quality = Customer Perceived Quality EQ AQ = Dissatisfaction EQ = AQ = Mere Satisfaction AQ EQ = Delighted Customer An Organization Performance includes multiple activities, that help in establishing the goals of the organization, and monitor the progress towards the target. It is used to make adjustments to accomplish goals more efficiently and effectively. Organization Performance is what business executives and owners are usually frustrated about. We will write a custom essay sample on Organisational Performance and Customer Satisfaction Equation. or any similar topic only for you Order Now This is so because, even though the employees of the company are hard-working, and are busy doing their tasks, their companies are unable to achieve the planned results. Results are achieved more due to unexpected events and good fortune rather than the efforts made by the employees. Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four of a Balanced Scorecard. The balanced scorecard (BSC) is a strategic performance management tool – a semi-standard structured report supported by proven design methods and automation tools that can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace. Customer satisfaction is an abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and recommend rate. The level of satisfaction can also vary depending on other factors the customer, such as other products against which the customer can compare the organization’s products. Consumer Expected Quality – Organisational Actual Quality = Customer Perceived Quality Analyzing the equation showing how it could lead to all the possible customer perception outcomes: EQ ; AQ =; Dissatisfaction EQ = AQ =; Mere Satisfaction AQ ; EQ =; Delighted Customer The above figure provides a view of the process in which customers needs and expectations are translated into output during the design, production and delivery process. True consumer needs and expectations are called Expected Quality ( EQ ). EQ is what the customer assumes will be received from the product. The producer identifies these needs and expectations and translates them into specification for products and services. Actual Quality ( AQ ) is the outcome of the production process and what is delivered to the customer. AQ may differ considerably from EQ. This difference happens when information gets lost or misinterpreted from one step to the next. Perceived Quality ( PQ ) is the customer’s perception of the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternatives. The quality of the product may considerably differ form what the customer actual receives. Because PQ derives customer behavior, this area is where producers should really concentrate. Any difference between the EQ and AQ can cause either a delighted customer ( AQ EQ ) or dissatisfied customer ( EQ AQ ), but when EQ = AQ results in merely satisfied customer. EQ AQ = Dissatisfaction This is were in the actual quality of a product or service is greater than what the customer expected I. e. the expected quality. Example, a person may have heard only good things about the food at Sierra Lighthouse restaurant and decides to eat there. The food is expensive since it’s a five star hotel. Upon arrival he orders a dish and instead of being served within 20 minutes like it’s suppose to be the dish comes after 45 minutes. The customer tastes the food and it’s tasteless, the customer would be dissatisfied and would never visit Sierra Lighthouse. The customer would also tell his friends and family about his/her bad experience and they too would never visit Sierra Lighthouse. EQ = AQ = Mere satisfaction This is were in the what a customer expects ( EQ ) is exactly what the customer gets ( AQ ). Example, a person is used to eating grilled shrimps at Kimbima’s Restaurant then a friend comes along and offer to take him/her to Sierra Lighthouse for Dinner. The customer orders grilled shrimps at the Sierra Lighthouse and when customer taste the food it’s tastes the same as Kimbima’s. The customer would have a mere satisfaction because that’s the taste he/she has been used to already. All the customer would have is another place to eat his/her favourite dish in case Kimbima runs out of shrimps. AQ EQ = Delighted Customer This is were in what a customer gets from a product or service ( AQ ) is more than what the customer expected ( EQ ). Example, a person is used to eating Pizza at King David’s restaurant and one day a friend tells him the pizza at Sierra Lighthouse is better. The person decides to visit Sierra Lighthouse with already high perception of the pizza prepared there. The customer orders a large pizza and was told that by ordering a large pizza he/she gets 1 small pizza free. When the pizza arrived and the customer tasted it, it was more delicious than he/she imagined. The customer was delighted because he/she not only at a very delicious pizza but he had an extra one to go home. As the CEO of Sierra Lighthouse Hotel I would like to show in details how I can create dissatisfaction, mere satisfaction and Delight in my customers using my hotel. A Japanese professor Noriaki Kano, suggests three classes of customer requirements: Dissatisfiers Satisfiers Exciters/Delighters Dissatisfiers- These are linked to customer dissatisfaction. These are requirements that are expected by customers in a product or service which are generally not stated by a customer but assumed to be there. If these features are not present the customer would be dissatisfied. Example, a customer takes a room at Sierra Lighthouse hotel for a week, he/she knows that it is a five star hotel and it should have certain standards. Five star hotels most have a hair drier, hot water, air condition, towels ( both bath and hand towels ), 24 hour electricity, internet connection and cable TV. The customer who is a woman after unpacking and going for a shower and washing her hair realizes there is no hair drier. The customer would be dissatisfied because it is a most for a five star hotel to have a hair drier in their bathrooms. Satisfiers- These are linked to mere customer satisfaction. These are requirements that customers say they want. Although these requirements are generally not expected fulfilling them creates satisfaction. Example, a customer calls and books a room at Sierra Lighthouse and tell us if possible he/she would like a room with a bath tub and a balcony with sea view if possible. When the customer is show his/her room it’s exactly what he/she asked for, the customer would be merely satisfied because he/she know that my hotel would always meet customer wants. Exciters/Delighters- These are linked to delighted customer. These are requirements that a customer doesn’t ask for or expect. These requirements are generally not asked for or expected but are offer to create delight. Example, a customer calls from over seas and books a room with Sierra Lighthouse hotel and gives us the date and time of his arrival. The hotel sends a car to the airport to pick up the customer, the customer would be delighted. This is because he/she didn’t ask or expected to be picked up but was delighted to see that the hotel offered an extra service. The effects of the three possible performance outcomes on the profitability or other wise of the organisation: Dissatisfaction When a customer’s expectation about a product or service is greater than the actual quality of the product or service, the customer will be dissatisfied. When a customer is not satisfied he/she would simple stop requiring the product or service I. . stop buying them. When a customer stops buying a product or service that mean the organisation looses that customer because the customer would go and look for a better replacement. If customers of an organisation are not satisfied with the product or service that, that organisation produces, then the organisation is not only loosing it customers but also looses it money. An unsatis fied customer is a customer who’d give bad publicity to the business, and as long as the word is out the business would start losing money because there would be no customers to buy their products or services. Dissatisfaction has a negative impact on the profitability of the organisation, which would eventually turn into loses and the collapse of the business. Mere Satisfaction When a customer is merely satisfied, it means that customer expectation is equal to the actual quality of the product or service. Merely satisfied customers are not enough for an organisation to become very profitable, instead the organisation maybe on the edge of collapsing. Customers may patronize the organisation out of loyalty, but for most customers, they’d be looking for somewhere to get extra value for their money’s worth. An organisation which offers products or services that merely satisfy it customer wouldn’t be very profitable. Either the organisation works on their quality to get delighted customers or shut down for good because in the long run the organisation would collapse. It will collapse because at the end of the day all the customers would leave to look for an organisation that will offer them better products or services. Delighted customer When a customer is delighted, it means that the actual quality of the product or services exceeds the customers expectation. A delighted customer has little incentive to even consider other brands. On the contrary, by changing brands they risk loosing some of their current delight. The organisation which delights it customers would become very profitable and have a great publicity. Old customer will keep on buying from that organisation and bringing new customer to the organisation. How to cite Organisational Performance and Customer Satisfaction Equation., Papers

One Another by Their Morphology free essay sample

Bacteria can be distinguished from one another by their morphology (size, shape, and staining characteristics). In this lab experiment, bacterial morphology was examined by observing both stained and unstained organisms. A wet mount is a preparation process where a live specimen in culture fluid is placed on a slide and the organism is free to move about. In the wet mount slides provided via LabPaq software with cheek, dental plaque, and yeast specimens were observed. The wet mount preparations were difficult to observe because of poor contrast, however, a common occurrence in the specimens were cells large in size and translucent in color. The slides provided with direct staining using crystal violet gave the most imagining of morphology. The directly stained cells gave off a purplish hue to the cells, making them easier to visualize and classify. The indirect specimens stained with congo red provided translucent cells while others were a brownish red, however, the cellular characteristics were easily distinguishable. We will write a custom essay sample on One Another by Their Morphology or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page There was no experiment provided in which indirect staining using both congo red and crystal violet was undertaken. It may be hypothesized therefore that in this case one may observe both red and purple stains of cells depending upon the negative or positive component of the cell. Staining enhances the visualization of smears and reveals differential characteristics such as morphology. As stated previously, utilizing a wet mount prepared slide, the specimens were difficult to visualize. However, using the staining methods, specific bacterial morphologies were identified. For example, at 100x, a direct stain of yeast returned a cluster of cocci. A stain is a chemical that adheres to structures of the microorganism and in effect dyes the microorganism so the microorganism can be easily seen under a microscope. Stains used in microbiology are either basic (direct) or acidic (indirect). Basic dyes are used for positive or direct staining and the specimen is stained while the background remains clear. Indirect staining is preparing colorless bacteria against a colored background. Acidic dyes are used for negative staining. In the experiments, the smears in each type of staining did not appear different in each type of staining. For example in the direct stain of the check, the cells appeared irregularly round shaped with a nucleus. With the indirect stain, the cheek cells had the same appearance as in the direct stain. The smears were the same, with only enhanced contrast due to staining. This is because staining whether direct or indirect does not change the appearance of the smears, only improves the images. This explains why the smears did not appear different in each type of staining. When observing the cells in the plaque and those in the yeast smears, it can be noted that both contain cocci, however, the cocci in the plaque smears were in chains, whereas the cocci in the yeast smears were in clusters. The cells seen in the smear from the mouth smear yielded large, flat, irregularly shaped cells that contained a nucleus. The cells appeared to be independent of other cells and scattered about. The irregular flat shape of the cell may predict the function of this cell to protect and propel foreign substances to the back of the mouth.